995 App Privacy Policy — Your Information Is Completely Safe

Introduction & Applicability

995 app is one of Bangladesh's most trusted online betting and gaming platforms. We believe your privacy is a fundamental right — not just a legal obligation. This privacy policy explains how 995 app collects your personal information, why we collect it, and how we keep it protected.

This policy applies whenever you use our website, mobile app, or any of our digital services. By creating an account on 995 app or using the platform, you agree to this Privacy Policy. Please read it carefully before registering.

What Information We Collect

995 app collects two types of information about you — what you provide directly, and what is automatically gathered while you use the platform.

• Information provided at registration is stored directly and securely in our systems.
• Documents submitted for KYC verification (such as NID copies) are stored on encrypted servers.
• Details of every transaction are stored in the audit log.
• A device push notification token may be collected while using the mobile app.

How Your Information Is Used

995 app uses your information only for specific, legitimate purposes. We never use any data for unrelated or excessive purposes.

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers (with your consent).
• To detect fraud and maintain platform security.
• To improve customer service and resolve your complaints.
• To meet legal obligations and submit reports to regulatory authorities.
• To monitor gaming behavior and promote Responsible Gaming.

Who Your Information Is Shared With

995 app does not sell your data. However, in certain circumstances, information may be shared with trusted third parties.

• Payment Provider: Solely to process transactions with bKash, Nagad, or other payment gateways.
• KYC Partner: With a trusted third-party provider for identity verification purposes.
• Law Enforcement: When required by a court order or government directive, and only the minimum necessary information.
• Technology Provider: For hosting, cloud storage, and analytics services — they act as our data processors, not owners.
• Anti-Fraud System: With industry-standard systems to detect fraudulent activity.

Every third party is bound by our data protection agreement and may not use your information for any other purpose.

Cookies & Tracking Technologies

995 app uses cookies and similar tracking technologies on its website to enhance your browsing experience and keep the platform running smoothly.

You can disable cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

Security Measures

995 app follows industry-standard technologies and processes to safeguard your data, with a multi-layered security framework in place.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data (passwords, payment details) is stored in the database encrypted with AES-256.
• Two-factor authentication (2FA) adds an extra layer of security to your account.
• Server infrastructure is monitored 24/7 and undergoes regular security audits.
• Suspicious logins and unusual activity are automatically detected and blocked.
• Staff access to data is strictly governed by role-based permissions.

Data Retention

995 app does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Data: For the duration of the account and a minimum of 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• KYC documents: retained for up to 5 years after verification.
• Gaming history: retained for up to 3 years after account closure.
• Cookie data: Retained for the lifespan of each cookie (maximum 1 year).
• Support chat & email: Up to 2 years.

Your Rights

You have full control over your personal information on 995 app. Your key rights are outlined below.

To exercise these rights support@995app.wsEmail us at. We will respond within 30 business days.

Children's Privacy

995 app is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
• If a parent or guardian has concerns, please contact support immediately.

Third-Party Links & Services

The 995 app platform integrates certain third-party payment gateways and technology solutions, each governed by their own privacy policies.

• Payment gateways process data according to their own policies — 995 app is not responsible for that processing.
• If our platform contains any external links, please review that site's own policy before proceeding.
• We only work with third parties under formal data processing agreements.

Policy Updates

995 app may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an in-platform notification.

• The date of any changes will always be shown at the top of the page as "Last Updated".
• For major changes, we will provide at least 15 days' notice in advance.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.

Contact Us

For any privacy-related questions, requests, or concerns, don't hesitate to get in touch. We're always here to help.